Question 1

Do I have to use the body shop my insurance company recommends?

Accepted Answer

No. In Texas, you have the legal right to choose any licensed body shop for your repairs, regardless of what your insurance company recommends. Insurance companies may have preferred shops (called DRP shops) but you are never obligated to use them. Choosing your own shop — like Firebird Collision — means you get a shop that works for you, not for the insurance company.

Question 2

How does the insurance claim process work at Firebird Collision?

Accepted Answer

The process is straightforward. First, bring your vehicle in or call us and we will schedule a free estimate. We document all damage thoroughly using our CCC ONE estimating system. We then contact your insurance adjuster directly and handle all the back-and-forth on your behalf. Once the claim is approved, we order parts and schedule your repair. We keep you updated throughout and work to get your vehicle back to pre-accident condition as quickly as possible.

Question 3

What if the insurance company's estimate is lower than yours?

Accepted Answer

This is very common and is called a 'supplement.' Insurance companies often write initial estimates that miss hidden damage. Once we begin repairs and discover additional damage, we document it and submit a supplement to your insurer. We handle this process entirely — you don't need to fight with your insurance company. We advocate for you to ensure all damage is properly covered.

Question 4

Do I have to pay my deductible?

Accepted Answer

If you are filing a claim through your own insurance (collision coverage), yes — your deductible is your responsibility. If the other driver was at fault and you are filing through their liability insurance, you typically do not pay a deductible. We can help you understand your specific situation when you bring your vehicle in.

Question 5

Which insurance companies do you work with?

Accepted Answer

We work with all major insurance carriers including State Farm, Allstate, Progressive, GEICO, USAA, Farmers, Liberty Mutual, Nationwide, and all others. We are experienced in navigating every major insurer's claim process and will handle all communication with your adjuster on your behalf.

Question 6

What is a DRP and does Firebird Collision participate?

Accepted Answer

A Direct Repair Program (DRP) is an arrangement where insurance companies direct their claimants to pre-approved shops. While we are actively pursuing DRP relationships, we currently operate as an independent shop — which means we work exclusively for you, not for the insurance company. Many customers prefer independent shops for exactly this reason.

Question 7

How long will my repair take?

Accepted Answer

Repair time depends on the extent of damage, parts availability, and whether supplements are needed from your insurance company. Minor repairs (bumper, dent, small panel) typically take 2–5 business days. Moderate repairs (multiple panels, structural) take 5–10 business days. Major collision repairs can take 2–4 weeks. We provide an estimated completion date when your vehicle is checked in and update you if anything changes.

Question 8

What is the repair process from start to finish?

Accepted Answer

Step 1: You bring your vehicle in for a free estimate. Step 2: We document all damage and submit to your insurance. Step 3: Once approved, we order parts and schedule your repair start date. Step 4: Disassembly — we remove all damaged components to inspect for hidden damage. Step 5: Structural and body repair — frame straightening, panel replacement, or repair as needed. Step 6: Paint preparation — sanding, priming, and masking. Step 7: Paint application — computer-matched color, base coat, and clear coat. Step 8: Reassembly and quality inspection. Step 9: Final detail and delivery.

Question 9

Can I get a rental car while my vehicle is being repaired?

Accepted Answer

If your insurance policy includes rental car coverage, your insurer will arrange and pay for a rental during your repair. We recommend calling your insurance company before dropping off your vehicle to confirm your rental coverage and arrange the rental. We can also recommend local rental car companies in the Burleson and Fort Worth area.

Question 10

Will my car look exactly like it did before the accident?

Accepted Answer

Our goal is always to restore your vehicle to pre-accident condition. We use computer-matched paint mixing to ensure your color matches perfectly, including accounting for any natural fading of your existing paint. For most repairs, the result is indistinguishable from the original factory finish.

Question 11

Do you use OEM (original equipment manufacturer) parts or aftermarket parts?

Accepted Answer

We use OEM parts whenever possible and when specified by your insurance claim. Some insurance policies allow or require aftermarket parts for certain repairs. We will always be transparent about which parts are being used on your vehicle and advocate for OEM parts when it matters for safety and fit.

Question 12

What happens if more damage is found during the repair?

Accepted Answer

Hidden damage is common in collision repairs — once panels are removed, additional damage often becomes visible. When this happens, we photograph everything, document it thoroughly, and submit a supplement to your insurance company before proceeding. We will never do additional work without your approval and insurance authorization.

Question 13

What types of vehicles do you repair?

Accepted Answer

We repair all makes and models including domestic vehicles (Ford, Chevrolet, GMC, Dodge, Chrysler), Asian imports (Toyota, Honda, Nissan, Hyundai, Kia, Subaru), European vehicles (BMW, Mercedes-Benz, Audi, Volkswagen), trucks, SUVs, and electric vehicles. We have experience with both standard steel construction and modern aluminum-intensive vehicles.

Question 14

Do you repair hail damage?

Accepted Answer

Yes — hail damage repair is one of our most common services in North Texas. We offer both Paintless Dent Repair (PDR) for smaller hail damage where the paint is intact, and traditional body repair with paint for more severe hail damage. We work directly with your insurance company to handle hail damage claims efficiently.

Question 15

What is Paintless Dent Repair (PDR)?

Accepted Answer

PDR is a technique for removing dents without repainting. Using specialized tools, our technicians carefully massage the metal back to its original shape from behind the panel. PDR is faster, less expensive, and preserves your original factory paint. It works best for dents where the paint has not been cracked or scratched. Not all dents are suitable for PDR — we will evaluate your vehicle and recommend the best approach.

Question 16

Do you repair frames and structural damage?

Accepted Answer

Yes. We have frame straightening equipment to restore your vehicle's structural integrity after a collision. Proper frame repair is critical for your vehicle's safety, handling, and alignment. We use computerized measuring systems to ensure your frame is restored to factory specifications.

Question 17

Do you do mechanical repairs in addition to body work?

Accepted Answer

We perform mechanical repairs that are directly related to collision damage — such as suspension components, cooling systems, and other mechanical items damaged in an accident. For general maintenance and non-collision mechanical work, we recommend a dedicated mechanical shop.

Question 18

Do you repair electric vehicles (EVs)?

Accepted Answer

Yes, we service electric vehicles including Tesla, Rivian, Ford F-150 Lightning, Chevrolet Bolt, and other EV models. EV collision repair requires specialized knowledge of high-voltage systems and battery safety protocols. Our technicians are trained to handle EV repairs safely.

Question 19

Do you offer fleet vehicle repair services?

Accepted Answer

Yes. We work with local businesses that operate vehicle fleets — including delivery vans, service trucks, and company vehicles. Fleet accounts receive priority scheduling, volume pricing, and a dedicated point of contact. Contact us to discuss setting up a fleet account for your business.

Question 20

How much does collision repair cost?

Accepted Answer

Repair costs vary widely depending on the extent of damage, vehicle make and model, and parts required. Minor cosmetic repairs (small dents, scratches) can range from $150–$500. Moderate repairs (bumper replacement, single panel) typically run $500–$2,500. Major collision repairs involving structural damage can range from $2,500 to $10,000+. The best way to get an accurate number is to bring your vehicle in for a free estimate.

Question 21

Is your estimate really free?

Accepted Answer

Yes, completely free with no obligation. We will inspect your vehicle, document all damage, and provide a written estimate at no charge. If you decide to proceed with repairs, the estimate cost is applied toward your repair. If you decide not to proceed, there is no charge.

Question 22

Can I get an estimate online or by sending photos?

Accepted Answer

Yes — you can submit photos through our online estimate form and we will provide a preliminary estimate within 24 hours. Please note that photo estimates are preliminary and may change once we physically inspect the vehicle, as hidden damage is often not visible in photos. For the most accurate estimate, an in-person inspection is always recommended.

Question 23

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), checks, and insurance direct payments. For larger repairs, we can discuss payment arrangements. Contact us to discuss your specific situation.

Question 24

Do you offer a warranty on your repairs?

Accepted Answer

Yes. We stand behind our work with a warranty on our repairs. Our paint work is warranted against defects in materials and workmanship. Specific warranty terms vary by repair type — ask your service advisor for details when you bring your vehicle in.

Question 25

What quality standards do you follow?

Accepted Answer

We follow industry-standard repair procedures established by vehicle manufacturers and the collision repair industry. We use professional-grade equipment, quality parts, and computer-matched paint systems. Our technicians receive ongoing training to stay current with the latest repair techniques and vehicle technologies.

Question 26

How do I know the repair was done correctly?

Accepted Answer

Every vehicle goes through a multi-point quality inspection before delivery. We check panel gaps, paint finish, structural alignment, and all mechanical components affected by the repair. We encourage you to inspect your vehicle thoroughly at pickup and ask questions about anything you notice. Your satisfaction is our priority.

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